Privacy Policy — Cosmecos Naturals
Last updated: 4 September 2025
This Privacy Policy explains how Cosmecos Naturals (“we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from our website (the “Site”) and when you interact with us via email, phone, or WhatsApp.
By using the Site, you agree to the collection and use of information in accordance with this policy.
1) Who we are
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Business/Legal name: [Your legal entity name]
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Registered address: [Your address]
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Contact email: [support@yourdomain.com]
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Phone/WhatsApp: [+92 XXX XXX XXXX / +92 XXX XXXXXXX]
If you are located in the EEA/UK or California, see the Your Rights section for additional disclosures.
2) What we collect
We collect the information you provide directly, information from your device, and information from partners (like payment gateways and couriers).
a) Information you provide
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Account & order info: Name, email, phone number, billing and shipping addresses.
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Order details: Products purchased, order notes, preferences.
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Communications: Messages sent via email, contact forms, phone, or WhatsApp.
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Marketing choices: Your newsletter subscription status and preferences.
b) Payment information
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We do not store full card details. Payments are processed securely by payment gateways (e.g., Shopify Payments, Stripe, PayPal) which collect and process your payment information under their own privacy policies.
c) Device & usage data
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Technical: IP address, browser type, device identifiers, pages visited, time stamps, referring/exit pages.
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Cookies & similar tech: To keep your cart, remember preferences, and measure performance/ads. See Cookies below.
d) Third-party data
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Carriers/couriers: Delivery status and tracking updates from our logistics partners (e.g., TCS, M&P, DHL).
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Analytics & ads: Insights from analytics/advertising partners (e.g., Google Analytics, Meta Pixel) to understand site usage and improve marketing.
3) How we use your information
We use your information to:
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Fulfil orders: Process payments, arrange shipping, provide invoices, and order confirmations.
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Provide support: Respond to questions, updates about your order, returns, and warranty inquiries.
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Improve our services: Debug, analyze performance, personalize content, and enhance the Site.
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Marketing (with consent where required): Send newsletters, special offers, and product updates; show relevant ads on other platforms.
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Security & compliance: Prevent fraud, enforce our terms, and comply with legal obligations.
4) Sharing your information
We share information with trusted service providers only as needed to operate the Site and deliver your orders:
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E-commerce platform: Shopify (hosting, store management).
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Payment processors: [Shopify Payments/Stripe/PayPal] (payment collection and fraud prevention).
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Shipping & logistics: TCS, M&P, DHL (label creation, delivery, and tracking).
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Analytics & advertising: Google Analytics, Meta (Facebook/Instagram) for performance/ads.
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Communication tools: Email and WhatsApp providers for order updates and support.
Each third party processes your data under its own privacy policy and only for the services we use.
We do not sell your personal information. We may disclose data if required by law, to protect our rights, or in connection with a business transfer (e.g., merger).
5) Cookies and similar technologies
Cookies help our Site function and improve your experience. We use:
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Essential cookies: Cart, checkout, authentication, security.
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Performance/analytics: Understand traffic and usage patterns.
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Marketing/advertising: Measure campaigns and show relevant ads.
You can control cookies via your browser settings. Some features may not work properly if you disable certain cookies. Where required by law, we’ll request your consent for non-essential cookies.
6) Data retention
We retain personal information only for as long as necessary to:
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Complete your transactions, provide support, and meet legal, tax, and accounting requirements.
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Maintain accurate records of your purchases and interactions.
When no longer needed, we securely delete or anonymize your data.
7) Security
We implement reasonable technical and organizational measures to protect your information (encryption in transit, access controls, limited retention). No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
8) International transfers
We may process and store your information in countries other than where you live (for example, where Shopify or our providers operate). We take steps to protect your information consistent with this policy and applicable law.
9) Your rights
Depending on your location, you may have rights such as:
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Access the personal information we hold about you.
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Correct inaccurate or incomplete information.
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Delete your information (subject to legal obligations).
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Object/Restrict certain processing, including direct marketing.
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Portability of your data in a commonly used format.
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Withdraw consent where processing is based on consent.
To exercise these rights, contact us at [support@yourdomain.com]. We may need to verify your identity before fulfilling your request.
California residents (CCPA/CPRA): We do not sell or share personal information for cross-context behavioral advertising in a way that requires a “Do Not Sell/Share” link. You can request access, correction, or deletion using the contact details above.
EEA/UK residents (GDPR): You also have the right to lodge a complaint with your local data protection authority.
10) Children’s privacy
Our Site is not directed to children under 13 (or relevant minimum age under local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to delete it.
11) WhatsApp and SMS
If you provide a mobile number or contact us via WhatsApp, we may send order updates or support messages. Carrier rates may apply. You can opt out by telling us to stop.
12) Links to other sites
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Review each site’s policy before submitting personal information.
13) Changes to this policy
We may update this policy to reflect operational, legal, or regulatory changes. The updated version will be posted here with a new “Last updated” date.
14) Contact us
Questions about this policy or your personal data?
Email: [support@yourdomain.com]
Phone/WhatsApp: [+92 XXX XXX XXXX / +92 XXX XXXXXXX]
Address: [Your address]
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