Shipping & Returns

1. Order Confirmation
After you place an order, you’ll instantly receive a confirmation email with your order details. If you don’t see it, please check your spam/junk folder.

2. Order Processing
We prioritize fast dispatch. Most in-stock items are picked from our warehouse and dispatched within 48 hours (business days). If any item is out of stock, we’ll notify you via phone or SMS and share the earliest dispatch date.

Where We Ship

• Pakistan: We ship nationwide.

• International: Available to most destinations.

Shipping Fees

• Within Pakistan: Flat shipping fee of Rs. 100 on all orders.

• International: Shipping charges apply based on destination and weight. Please email [your email, e.g., support@yourbrand.com] for a quote.

3. Carriers

• Pakistan: We use multiple trusted couriers, including TCS and M&P.

• International: We ship via DHL.

4. Delivery Timeframes

• Pakistan: Estimated delivery is 3–5 business days after dispatch.

• International: Delivery times vary by destination and customs processing.

5. Tracking & Updates
Once your order ships, we’ll share tracking details (where available). You can follow your shipment’s progress directly on the carrier’s website.

6. Delays & Exceptions
While we work hard to meet the timelines above, unforeseen delays can occur (e.g., weather, carrier backlogs, public holidays, customs). If your order hasn’t arrived within the expected window, please contact us and we’ll help right away.

7. Need Help?
If you have questions about your shipment—or if you haven’t received your order within the expected timeframe—reach us at:

• Email: [support@yourbrand.com]

• Phone: [+92 XXX XXX XXXX]

• WhatsApp: [+92 XXX XXXXXXX]
  Please include your order number from your confirmation email for faster assistance.

International Shipping Quotes
For international orders, email [info@yourbrand.com] with your full address and the items you’d like to order. We’ll respond with shipping options and costs for your destination.

Last updated: 4 September 2025